1. Your booking
The person making the booking (party leader) must be at least 18 years of age at the time of booking. The party leader must be authorised to make the booking on the basis of these Booking Conditions by all other members of the party.
By making the booking, the party leader confirms that he/she is so authorised and that all other party members agree that the booking is subject to these Booking Conditions.
The party leader is responsible for making all payments due to Silvertree Survival Limited (SSL).
All bookings are made in good faith, and final party numbers must be confirmed 90 days prior to the event dates.
2. Payment
A 10% deposit will be required upon receipt of booking confirmation. Please make cheques payable to Silvertree Survival Limited.
Full payment should be made 6 weeks prior to the event.
3. Confirmation of booking
We will provide you with your written confirmation either by post, electronically or by email.
When Silvertree Survival Limited (SSL) issues a written confirmation to you, this signifies that SSL has entered into a contract with you, which is subject to these Conditions.
SSL has the right to refuse any booking prior to the issue of your written confirmation, SSL will tell you in writing and promptly refund any money you have paid us. When you receive your confirmation, the details must be checked carefully. If anything is not correct, you should tell SSL immediately.
4. Changes to your booking
Should you wish to make any changes to your confirmed sessions/event, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
In certain circumstances (especially where travel services or accommodation is involved) an amendment fee may be charged, together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. We will inform you of any amendment fee or charge applies before confirming any changes.
5. Changes to your booking made by Silvertree Survival Limited
Activities and schedules during the event may be subject to change with little or no notice due to weather conditions, or other external factors beyond our control.
Very occasionally we may have to make changes to an event or session in advance. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
6. Cancellation fees
Unfortunately, if you cancel an event we will have to charge you a cancellation fee. With enough notice these fees are not too punishing. However, as we have to book staff time, make plans/bookings, and arrange activities the penalty does increase the closer we get to the event or sessions that you have booked with Silvertree Survival Ltd. Cancellation fees are as follows:
| Calendar days notice given | Cancellation fee |
|---|---|
| More than 90 days notice | 10% of session/event fee. |
| 60 to 89 days notice | 20% of session/event fee. |
| 30 to 59 days notice | 50% of session/event fee. |
| 15 to 29 days notice | 80% of session/event fee. |
| 14 days or less notice | 100% of session/event fee. |
If there are external contractors in place (e.g. caterers, musicians) who do not charge cancellation fees, we will endeavour to pass this reduction of cost on to you, in order to reduce your cancellation fees.
7. Parental Consent and Disclosure
We require that all clients under the age of 18 attending an event or session must have submitted a Parental Consent and Medical Form. Ideally we would like forms at the time of payment.
SSL must be alerted to any pre-identified behaviour issues in juveniles.
8. Staffing levels and equipment
All staffing levels for children’s activities will meet the requirements of the Children’s Act, and National Governing Bodies for Sport.
All activities will be led by an appropriately qualified leader.
A qualified first aider will be available at all times, and have access to a first aid box.
Where offered and agreed, we will provide properly serviced, maintained and insured vehicles for transport with forward facing seats and seatbelts.
Where we provide equipment, it will be fit for purpose, and appropriately maintained. If individuals choose to use their own equipment, SSL will not be held responsible.
9. Behaviour
Your safety and enjoyment are our prime concerns. We ask that you respect yourself, other participants and our employees.
Some if the activities that SSL organize could be hazardous if not approached with appropriate instruction and safety management. We take our commitment to the safety of our clients and staff very seriously. We reserve the right to ban individuals from taking part in activities or events if their behaviour is or has been such as to indicate an increased risk. Our decision is final.
Any damage caused to property or equipment as a result of unruly or inappropriate behaviour will be charged to the customer.
10. Changes to your booking made by Silvertree Survival Limited
Activities and schedules during the event may be subject to change with little or no notice due to weather conditions, or other external factors beyond our control.
Very occasionally we may have to make changes to an event or session in advance. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
11. Liability
We promise to make sure that the session/event arrangements we have agreed to provide as part of our contract with you are provided with reasonable skill and care.
We hold appropriate liability insurance. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected with the provision of your event or activity and which were unforeseeable or unavoidable or
- ‘force majeure’
12. Complaints
If you need to make a complaint please email us at info@silvertreesurvival.com or write to us at Silvertree Survival, Honeywood, Cooks Lane, Axminster, Devon, EX13 5SQ.
13. Signatures
Please download the pdf version below.
SF-024 – issue 1
Standard Booking Terms and Conditions of Silvertree Courses download >>
Additional Booking Terms and Conditions for Silvertree Adventures Motorcycle Courses, including kit list requirements download >>
